There are many email notifications you can receive for Transportation Requests. This article outlines what user type permission and personal email preference will give you certain notifications.

Who gets a notification when a someone creates a request?

  • The requestor is notified (the requestor must have the “I create a request” permission turned on under their personal email preferences).

  • Everyone else in your organization will receive a notification based on their user type settings:

    • If under Transportation Request Notifications a user type is set to “Any” for “Someone creates,” then that user type will receive a notification when any transportation request is created.

    • If under Transportation Request Notifications a user type is set to “Accessible Buildings” for “Someone creates,” then that user type will receive a notification if the request was submitted at the building(s) they have access to.

    • If under Transportation Request Notifications a user type is set to “None” for “Someone creates,” then that user type will not receive a notification when someone creates a request.

Who gets a notification when a request is created on behalf of?

  • If under their personal email preferences the user has selected, “A request is created on my behalf”, then that user will receive a notification when a request is made on their behalf.

Who receives a notification when a transportation request is responded to?

  • The requestor is notified (the requestor must have the “A request is responded to” permission turned on under their personal email preferences).

  • Everyone else in your organization will receive a notification based on their user type settings:

    • If under Transportation Request Notifications a user type is set to “Any” for “Someone responds,” then that user type will receive a notification when any transportation request is responded to. 

    • If under Transportation Request Notifications a user type is set to “Accessible Buildings” for “Someone responds,” then that user type will receive a notification when someone responds to a request at the building(s) they have access to.

    • If under Transportation Request Notifications a user type is set to “Own” for “Someone responds,” then that user type will receive a notification when someone responds to their own request.

    • If under Transportation Request Notifications a user type is set to “None” for “Someone responds,” then that user type will not receive a notification when someone responds to a transportation request.

Who receives a notification when a transportation request is assigned?

  • The requestor is notified.

  • If under their personal email preferences the user who is assigned to the request (drivers) has selected to receive notifications when, “I am assigned to something” they will receive a notification.

Who receives a notification when a transportation request is modified?

  • The requestor is notified (the requestor must have the “My request is updated” or “A request is updated” permission turned on under their personal email preferences).

  • Everyone else in your organization will receive a notification based on their user type settings:

    • If under Transportation Requests a user type is set to “Any” for “Someone modifies,” then that user type will receive a notification when any transportation request is modified.

    • If under Transportation Notifications a user type is set to “Accessible Buildings” for “Someone modifies,” then that user type will receive a notification when someone modifies a request at the building(s) they have access to.

    • If under Transportation Requests a user type is set to “Own” for “Someone modifies,” then that user type will receive a notification when someone modifies a request they have submitted.

    • If under Transportation Notifications a user type is set to “None” for “Someone modifies,” then that user type will not receive a notification when someone modifies a request.

Who receives a notification when a transportation request is approved or declined?

  • The requestor is notified when a transportation request is approved/declined.

Click here for more information about updating your personal email preferences.

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