There are many email notifications you can receive for Transportation Requests. This article outlines what user type permission and personal email preference will give you certain notifications.

Who gets a notification when a someone creates a request?

  • The requestor is notified (the requestor must have the "Is created by me" permission turned on under their personal email preferences, also their user type must have at least the "Own" permission set in their User Type Settings).

  • Everyone else in your organization will receive a notification based on their user type settings:

    • If under Transportation Request Notifications a user type is set to “Any” for “Someone creates,” then that user type will receive a notification when any transportation request is created.

    • If under Transportation Request Notifications a user type is set to “Accessible Buildings” for “Someone creates,” then that user type will receive a notification if someone creates a request at the building(s) they have access to.

    • If under Transportation Request Notifications a user type is set to “Own” for “Someone creates,” then that user type will receive a notification when someone creates a request.

    • If under Transportation Request Notifications a user type is set to “None” for “Someone creates,” then that user type will not receive a notification when someone creates a request.

Who gets a notification when a request is created on behalf of?

  • If under their personal email preferences the user has selected, “Is created on my behalf”, then that user will receive a notification when a request is made on their behalf.

Who receives a notification when a transportation request is responded to?

  • The requestor is notified (the requestor must have the “Is responded to” permission turned on under their personal email preferences (Their user type must have at least the "Own" permission set in their User Type Settings).

  • Everyone else in your organization will receive a notification based on their user type settings:

    • If under Transportation Request Notifications a user type is set to “Any” for “Someone responds,” then that user type will receive a notification when any transportation request is responded to. 

    • If under Transportation Request Notifications a user type is set to “Accessible Buildings” for “Someone responds,” then that user type will receive a notification when someone responds to a request at the building(s) they have access to.

    • If under Transportation Request Notifications a user type is set to “Own” for “Someone responds,” then that user type will receive a notification when someone responds to their own request.

    • If under Transportation Request Notifications a user type is set to “None” for “Someone responds,” then that user type will not receive a notification when someone responds to a transportation request.

Who receives a notification when a transportation request is assigned?

  • The requestor is notified (the requestor must have the "Is assigned" permission turned on under their personal email preferences, also their user type must have at least the "Own" permission set in their User Type Settings).

  • If under their personal email preferences the user who is assigned to the request (drivers) has selected to receive notifications when, “Is assigned to me” they will receive a notification.

  • Everyone else in your organization will receive a notification based on their user type settings:

    • If under Transportation Request Notifications a user type is set to “Any” for “Someone assigns,” then that user type will receive a notification when any transportation request is assigned. 

    • If under Transportation Request Notifications a user type is set to “Accessible Buildings” for “Someone assigns,” then that user type will receive a notification when someone assigns a request at the building(s) they have access to.

    • If under Transportation Request Notifications a user type is set to “Own” for “Someone assigns,” then that user type will receive a notification when someone assigns their own request.

    • If under Transportation Request Notifications a user type is set to “None” for “Someone assigns,” then that user type will not receive a notification when someone assigns a transportation request.

Who receives a notification when a transportation request is updated?

  • The requestor is notified (the requestor must have the “Is updated” permission turned on under their personal email preferences, and their user type must have at least the "Own" permission set in their User Type Settings).

  • Everyone else in your organization will receive a notification based on their user type settings:

    • If under Transportation Requests a user type is set to “Any” for “Someone updates,” then that user type will receive a notification when any transportation request is updated.

    • If under Transportation Notifications a user type is set to “Accessible Buildings” for “Someone updates,” then that user type will receive a notification when someone updates a request at the building(s) they have access to.

    • If under Transportation Requests a user type is set to “Own” for “Someone updates,” then that user type will receive a notification when someone updates a request they have submitted.

    • If under Transportation Notifications a user type is set to “None” for “Someone updates,” then that user type will not receive a notification when someone updates a request.

Who receives a notification when a transportation request is approved or declined?

  • The requestor is notified when a transportation request is approved/declined (the requestor must have the “Is approved” and "Is declined" permissions respectively turned on under their personal email preferences, and their user type must have at least the "Own" permission set in their User Type Settings).

  • Everyone else in your organization will receive a notification based on their user type settings:

    • If under Transportation Requests a user type is set to “Any” for “Someone approves or declines,” then that user type will receive a notification when any transportation request is approved or declined.

    • If under Transportation Notifications a user type is set to “Accessible Buildings” for “Someone approves or declines,” then that user type will receive a notification when someone approves or declines a request at the building(s) they have access to.

    • If under Transportation Requests a user type is set to “Own” for “Someone approves or declines,” then that user type will receive a notification when someone approves or declines a request they have submitted.

    • If under Transportation Notifications a user type is set to “None” for “Someone approves or declines” then that user type will not receive a notification when someone approves or declines a request.

Other possible Transportation Request Notifications

There are many other notifications that can be set based on a users' permissions. These are: 

  • Is canceled: This will notify a user if a Transportation Request has been canceled.
  • Is created with me as a follower: This will notify a user if a Transportation Request has been created with them in the 'follower' field. 
  • Is finalized: This will notify a user that a Transportation Request has been finalized. 
  • Needs my approval: This will notify a user that a Transportation Request is awaiting their approval. 
  • Is deleted or undeleted: This will notify a user if a request has been deleted or undeleted. 

Click here for more information about updating your personal email preferences.

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