Transportation Request Notifications

There are many email notifications you can receive for Transportation Requests. This article outlines what user type permission and personal email preference will give you certain notifications.

Who gets a notification when a someone creates a request?

• The requestor is notified (the requestor must have the “I create a request” permission turned on under their personal email preferences).

• Everyone else in your organization will receive a notification based on their user type settings:

  • If under Transportation Request Notifications a user type is set to “Any” for “Someone creates,” then that user type will receive a notification when any transportation request is created.

  • If under Transportation Request Notifications a user type is set to “Accessible Buildings” for “Someone creates,” then that user type will receive a notification if the request was submitted at the building(s) they have access to.

  • If under Transportation Request Notifications a user type is set to “None” for “Someone creates,” then that user type will not receive a notification when someone creates a request.

Who gets a notification when a request is created on behalf of?

• If under their personal email preferences the user has selected, “A request is created on my behalf”, then that user will receive a notification when a request is made on their behalf.

Who receives a notification when a transportation request is responded to?

• The requestor is notified (the requestor must have the “A request is responded to” permission turned on under their personal email preferences).

• Everyone else in your organization will receive a notification based on their user type settings:

  • If under Transportation Request Notifications a user type is set to “Any” for “Someone responds,” then that user type will receive a notification when any transportation request is responded to. 

  • If under Transportation Request Notifications a user type is set to “Accessible Buildings” for “Someone responds,” then that user type will receive a notification when someone responds to a request at the building(s) they have access to.

  • If under Transportation Request Notifications a user type is set to “Own” for “Someone responds,” then that user type will receive a notification when someone responds to their own request.

  • If under Transportation Request Notifications a user type is set to “None” for “Someone responds,” then that user type will not receive a notification when someone responds to a transportation request.

Who receives a notification when a transportation request is assigned?

• The requestor is notified.

• If under their personal email preferences the user who is assigned to the request (drivers) has selected to receive notifications when, “I am assigned to something” they will receive a notification.

Who receives a notification when a transportation request is modified?

• The requestor is notified (the requestor must have the “My request is updated” or “A request is updated” permission turned on under their personal email preferences).

• Everyone else in your organization will receive a notification based on their user type settings:

  • If under Transportation Requests a user type is set to “Any” for “Someone modifies,” then that user type will receive a notification when any transportation request is modified.

  • If under Transportation Notifications a user type is set to “Accessible Buildings” for “Someone modifies,” then that user type will receive a notification when someone modifies a request at the building(s) they have access to.

  • If under Transportation Requests a user type is set to “Own” for “Someone modifies,” then that user type will receive a notification when someone modifies a request they have submitted.

  • If under Transportation Notifications a user type is set to “None” for “Someone modifies,” then that user type will not receive a notification when someone modifies a request.

Who receives a notification when a transportation request is approved or declined?

• The requestor is notified when a transportation request is approved/declined.

Click here for more information about updating your personal email preferences.