FMX Support
Center

 

support

Follow

Planned Maintenance Notifications

There are many email notifications you can receive for Planned Maintenance Tasks. This article outlines what user type permission and personal email preference will give you certain notifications.

  • Who gets a notification when a task is responded to?
    • The assigned user is notified (the user must have “A request is responded to” permission turned on under their personal email preferences).
    • Everyone else in your organization will receive a notification based on their user type settings:
      • If under “Planned Maintenance Notifications” a user type is set to “Any” for “Someone responds,” then that user type will receive a notification when any user responds to a planned maintenance task.
      • If under “Planned Maintenance Notifications” a user type is set to “Accessible Buildings” for “Someone responds,” then that user type will receive a notification when someone responds to a planned maintenance task at the building(s) they have access to.
      • If under “Planned Maintenance Notifications” a user type is set to “Own” for “Someone responds,” then that user type will receive a notification when someone responds to their own planned maintenance task.
      • If under “Planned Maintenance Notifications” a user type is set to “None” for “Someone responds,” then that user type will not receive a notification when someone responds to a planned maintenance task.
  • Who gets a notification when a planned maintenance task is assigned?
    • The assigned user is notified.
      • If under personal email preferences the user who is assigned to the task has selected to receive notifications when, “I am assigned to something” they will receive a notification.
  • Who gets a notification for a task reminder?
    • If the user has selected to receive a notification when, “My planned maintenance task is upcoming or overdue” in their personal email preferences then the user will receive a notification.
  • Who gets a notification when a planned maintenance task is confirmed?
    • If under Planned Maintenance Task Access the user type has permission to, “Read” planned maintenance tasks then that user type will receive a notification.
  • Who gets a notification when a PM task is resolved?
    • The requestor is notified (the requestor must have the “A request is resolved” permission turned on under their personal email preferences).
    • Everyone else in your organization will receive a notification based on their user type settings:
      • If under “PM Task Notifications” a user type is set to “Any” for “Someone resolves,” then that user type will receive a notification when any planned maintenance task is resolved.
      • If under “PM Task Notifications” a user type is set to “Accessible Buildings” for “Someone resolves,” then that user type will receive a notification when someone resolves a planned maintenance task at the building(s) they have access to.
      • If under “PM Task Notifications” a user type is set to “Own” for “Someone resolves,” then that user type will receive a notification when someone resolves a planned maintenance task they have created.
      • If under “PM Task Notifications” a user type is set to “None” for “Someone resolves,” then that user type will not receive a notification when someone resolves a planned maintenance task.
  • Who gets a notification when a task is reopened?
    • The assigned user is notified.
    • Everyone else in your organization will receive a notification based on their user type settings:
      • If under “Planned Maintenance Notifications” a user type is set to “Any” for “Someone reopens,” then that user type will receive a notification when any planned maintenance task is reopened.
      • If under “Planned Maintenance Notifications” a user type is set to “Accessible Buildings” for “Someone reopens,” then that user type will receive a notification when someone reopens a planned maintenance task at the building(s) they have access to.
      • If under “Planned Maintenance Notifications” a user type is set to “Own” for “Someone reopens,” then that user type will receive a notification when someone reopens their own planned maintenance task.
      • If under “Planned Maintenance Notifications” a user type is set to “None” for “Someone reopens,” then that user type will not receive a notification when someone reopens a planned maintenance task.

NOTE: Click here for more information about updating your
personal email preferences.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Contact Us

If you can’t find the answer you are looking for, contact support@gofmx.com.


Questions about FMX? We’re here to help!

We are a dedicated team of individuals who are passionate about helping people have better lives.
We’ll make sure your team gets up and running quickly and smoothly with FMX.
Give us a call at 1 (844) 664-4400 or send us an email at support@gofmx.com.

dedicated team of individuals