The bulk action feature needs to be turned on by FMX Support, AM or CSM. From there, the permissions can be enabled by a site administrator. If you are a site administrator and do not see the proper bulk action permissions under the User Type settings, please reach out to your Account Manager, CSM or Support to set this up.

Turning on Bulk Canceling via User Type Settings

Navigate to User Type settings. Please click Admin Settings > User Types > Edit (the user type you wish to have the ability to bulk cancel)


Next, navigate to the Schedule Request Access portion of your user type settings and expand the menu. Scroll down to the “bulk cancel permission” and select either Own, Accessible Buildings, or Any to turn on the feature:


Bulk canceling schedule requests from the schedule request grids

After you turn on this feature, you should notice that check boxes appear next to each of your schedule requests and schedule request occurrences. 

Please go to Schedule Requests > Occurrences. Filter your schedule request occurrences grid to the desired date range of the requests you want to cancel. Next, select the individual check boxes next to each occurrence or select the checkbox at the top of the page to automatically select all of the occurrences on that page.

Once you’ve selected the occurrences you’ve liked to cancel, click the Cancel button in the top right corner. 

Once you click cancel, you will see a window pop up with a list of the requests you’ve selected, an optional text field for you to enter a cancelation reason, and a check box verifying that you intend to bulk cancel these occurrences. You must check this check box in order to complete the bulk action. Please note that only occurrences or requests that can be canceled will appear in this list. If you accidentally select an occurrence or request that cannot be canceled, FMX will skip it and move forward with canceling the requests and occurrences that can be canceled.

Once you cancel the occurrences, you will receive a banner letting you know the system is cancelling these occurrences in the background

Should you need to quickly find these occurrences now or in the future, you can filter for “bulk canceled in the status drop-down of your grid filter:


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