Below you will find some common uses, and how to set them up, for the Technology module.
Common Request Types that you will find in your Technology module are:
- A/V requests
- Equipment requests
- Internet Connectivity Issue
- Password Reset
- Printer Issues
- Software Unblock
- Website Virus/Malware
Adding a new Request Type
Navigate to your Admin Settings and select "Request Types" from the drop down menu:
Click "Add request type" in the top right corner of the page:
Complete the necessary information on the form. Click save once finished:
Note: Make sure to give access to the User Types that you would like to be able to use this module. This can be done in the "Allowed User Types" section of the form. Only the Users with those User Types will be able to access this module.
Turning on Access for User Types
Navigate to your Admin Settings and select "User Types" from the drop down list. Select the User type that you would like to give access to the Technology Module and click the edit button:
Scroll down to "Technology Request Access" and complete the fields according to how much access you would like to give each User Type:
When finished, click Save.
Click here to learn how to set up notifications for this module.