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Allow Users to Submit & Respond To Requests Via Email

FMX allows your organization to submit and respond to maintenance, technology, and custom work requests via email. To turn this on/off for your organization follow the steps below:

  1. Click Organization in the left sidebar.
  2. Under the General tab, scroll down to MaintenanceTechnology, or Custom Work Request Settings and go to Email Mode.
  3. Check the radio button next to the option you would like set for your organization: 
  • Process email sent from registered users only. You can allow registered users to submit maintenance, technology, and custom work requests via email. When registered users submit a request, they receive an email notification informing them that their request has been received. Requests will be in a “Pending details” state until details are added by an Admin (building, request type, due date, etc.). Users can also reply to any work request email. The response would then be sent to FMX and associated with the appropriate work request. Anyone set up to receive response notifications would also get this notification. 
  • Process email sent from both registered and unregistered users. You can allow users to submit maintenance, technology, and custom work requests via email without requiring them to register and log in. Even if you don't require your users to register, a user account is created for each of them in your FMX site. The user account contains their email address and name. These users remain unregistered and can be found by filtering by “unregistered” in the users grid. When unregistered users submit a request, they receive an email notification informing them that their request has been received. If it is the user's first time submitting a request they must first confirm their request before it shows up on the calendar and on the work request grid. Requests will be in a “Pending details” state until details are added by an Admin (building, request type, due date, etc.). Requesting users will be able to track the status of their request by clicking on the link in the email. Users can also reply to any maintenance, technology, and custom work request email to send a response back into the system and to anyone set up to receive response notifications.
  • Ignore all email. All maintenance, technology, and custom work requests sent to your site via email will be ignored and all email notifications sent from your site will come from no-reply@yourcompany.gofmx.com. Everyone interacting with your site must log in to submit and respond to work requests.
  1. Scroll to the bottom of the page and click Save

Compose an email using the following guidelines:

  • Request name: Taken from a message's subject line.

  • Building:
    • Taken from a message's "to" address when it satisfies a special tag format. For example, "maintenance+high-school@yourcompany.gofmx.com" indicates a building named "High School".
    • The building tag is simply the building's name with special characters removed, spaces replaced with dashes, and consecutive dashes consolidated.
  • Description: Taken from the email message's body.
  • Attachments: Taken from the email's file attachments.
  • To assign: Type "#assign" followed by the name of the user listed in your site
  • To resolve: Type "#resolve" followed by the name of the request
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Give us a call at 1 (844) 664-4400 or send us an email at support@gofmx.com.

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