Maintenance requests, commonly called work orders, are authorizations of maintenance, repair, or operations work to be completed. 

To create a new maintenance request, please follow the instructions below.

Maintenance Request Module

1. From your calendar, click on the Maintenance Requests module.


2. Click on the New request button in the upper right-hand corner of the grid view.

3. Fill out the maintenance request form with the required information; these are fields that contain an asterisk (*).


*Request Type: This refers to the category of maintenance request.

*Request: This is the title of the maintenance request or work order. 

*FMX will create a unique ID for each maintenance request when created.

*Building: This is the building where the work order needs to be completed.

*Location: This refers to the specific area in the building where the work order needs to be completed.

On behalf of: If another user requested the work order but didn't directly enter the request in FMX, select their name in here.

Equipment: select any fixed assets that are associated with the work order
*Due: the date when the work order is expected to be completed
Followers: If you'd like to add any other users as followers to the work order (like copying someone on an email), select their name here. Followers have the ability to receive progress update notifications.

Description: a detailed summary of the problem and the work that needs to be completed on the work order
Custom Fields
: Custom fields are always an option if you need to add any other required/non-required details to your maintenance request form. Custom fields must be added by a site administrator. 

Attachments: if the work order needs any documentation submitted (photos of the issue, schematics, etc.), you can add those files here

5. Once you have completed filling out the form, click the Submit button at the bottom of the page. 

Shortcuts Using the FMX Calendar:

Shortcut 1

1. From your calendar, click on +New Request button in the upper right-hand corner.

2. Choose Maintenance Request from the list.

Shortcut 2

1. From your calendar, click on the day for which you would like to create a request. Once selected, this screen will appear:


2. Click on Maintenance Request

3. A new window will open for you to complete the details of your request. When finished, click Save.


Note: If you have many maintenance requests to add, it would be more efficient to use our bulk importing feature. Click here for the bulk import instructions. 

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