Follow the steps below to assign a maintenance request in FMX.
During the request creation process
1. You may assign a request to a user associated with the selected building from the Assigned to drop-down list on the request creation form.
Assigning a request after creation
1. To retroactively assign a request, find the request you wish to assign (on the calendar or in the requests grid accessed via the left sidebar), and then click the Assign icon.
From the calendar
From the grid view
2. Select which user(s) to assign the request to.
You also have the options to select if the work on the response is outsourced and any equipment items associated with the work.
3. Click the green Assign button and the assigned user(s) will receive an email indicating that they have been assigned to the request.
Note: If the user has not activated their account or if their user type does not have "can be assigned" permissions, they will not appear on the "assign to" drop down list.