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Email Disabled (Suppression List)

If you are not receiving emails from FMX, you may be on the "Suppression List"!

A user's email address can be sent to the suppression list for multiple reasons:

1. When a user is receiving too many emails too fast their email will flag FMX as SPAM and your email address will be sent to the suppression list. 

2. If there is an error in the email address making it a non-existing email address it will also be sent to the suppression list. 

How do I know if I am on the Suppression List?

Navigate to your settings page underneath your name at the top left hand side of your site. 

If you are on the suppression List you will see a yellow error box that says "Heads up! Email delivery is disabled for (your email address) because the receiving mail server rejected a past delivery attempt"

If you are an FMX Administrator looking for another user that is not receiving emails you can navigate to "Users & Contacts" on the left-hand side of your site.

Once in "Users & Contacts" you can search for their name or click their name if it is on the first page. 

If they are on the suppression List you will see a yellow error box that says "Heads up! Email delivery is disabled for (your email address) because the receiving mail server rejected a past delivery attempt"

 

To disable this error you can contact the FMX Customer Success Team at 1.844.664.4400 or email support@gofmx.com from 8:00 AM - 6:00 PM (ET). 

 

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Give us a call at 1 (844) 664-4400 or send us an email at support@gofmx.com.

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