If you are not receiving emails from FMX, you may be on the "Suppression List."

A user's email address can be sent to the suppression list for multiple reasons:

1. When a user is receiving too many emails too fast, their email client will flag FMX as spam and will direct future notifications to the user's spam folder.

2. If there is a typo in the email address making it an invalid email address, it will also be sent to the suppression list.

How do I know if I am on the Suppression List?

To get started, navigate to the top left-hand side of the FMX web application and click on either your profile's thumbnail picture or your name and user type.

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If you are on the Suppression List, you will see a yellow error box that says, "Heads up! Email delivery is disabled for (your email address) because the receiving mail server rejected a past delivery attempt"

If you are an FMX Administrator looking for another user that is not receiving emails, you can navigate to "Users & Contacts" on the left-hand side of your site.

Once in "Users & Contacts" you can search for their name or click their name if it is on the first page.

If they are on the suppression List you will see a yellow error box that says "Heads up! Email delivery is disabled for (your email address) because the receiving mail server rejected a past delivery attempt"

To disable this error, you can contact the FMX Customer Success Team at support@gofmx.com.

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