If you are not receiving emails from FMX, you may be on the "Suppression List."

A user's email address can be sent to the suppression list for multiple reasons:

1. When a user is receiving too many emails too fast their email will flag FMX as SPAM and your email address will be sent to the suppression list.

2. If there is a typo in the email address making it an invalid email address, it will also be sent to the suppression list.

How do I know if I am on the Suppression List?

Navigate to your settings page underneath your name at the top left hand side of your site.

If you are on the suppression List you will see a yellow error box that says "Heads up! Email delivery is disabled for (your email address) because the receiving mail server rejected a past delivery attempt"

If you are an FMX Administrator looking for another user that is not receiving emails, you can navigate to "Users & Contacts" on the left-hand side of your site.

Once in "Users & Contacts" you can search for their name or click their name if it is on the first page.

If they are on the suppression List you will see a yellow error box that says "Heads up! Email delivery is disabled for (your email address) because the receiving mail server rejected a past delivery attempt"

To disable this error you can contact the FMX Customer Success Team at support@gofmx.com.

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